Brad Moore · Solutions Consulting leadership · Sydney

Hello, I’m Brad Moore.

Twenty-five years turning contact-centre technology into customer outcomes, and still curious about what comes next.

I built this site to continue the conversation with Genesys about the Director of Solution Consulting role. It sets out how I read the enterprise-AI market today, where I believe customer experience is heading as AI assistants start acting on customers’ behalf, a calculator for testing outcome economics, how I lead, and a little about who I am outside work.

Hello, I’m Brad Moore.

01About meSystems engineer, solutions consultant, then leader of consulting and sales-operations teams across ANZ, APAC and Japan.

05The AI CX marketInvestment in AI is accelerating. The useful question is what each number measures, and whether customers are getting what they expected.

04The AI customerPersonal AI assistants are beginning to contact businesses on their owners’ behalf. The volumes are tiny today; the direction is not in doubt.

03Future of Genesys Solution ConsultingCustomers no longer need proof that the platform works. They need proof that the outcome happened, was governed, and was worth it.

00The Genesys AI ROIBetaTest the economics yourself. Change an assumption and see what happens to the cost of a verified outcome.

02LeadershipListen first. Build on what is already working. Keep learning together.

06My Interests & projectsA 1934 Ford, a farm in Dungog, a 3D printer fixation, several coding projects and a passion to read, cook and eat

07Let’s talk - Brad Answers Questions (BAQ)If anything here prompts a question or a different view, I would welcome the conversation.