A proposed sequence for learning, alignment and continuous improvement. The detail would be shaped with leadership and the team, informed by what is already working.
Days 1–30
Start with the people, the customers and the context.
Learn what is already working. Understand individual strengths, customer priorities and the team’s current approach before proposing changes.
The work
Listen to SC, Sales, Services, Product and partner perspectives
Observe customer conversations and active proofs of value
Understand current enablement, vertical expertise and operating rhythms
Tangible outputs
Shared expectationsStrengths and capability mapAgreed baseline definitions
WHAT TO UNDERSTAND & MEASURE
Establish definitions for capacity, AI opportunity attach, customer outcomes and time to production.
Baselines, targets and owners would be agreed with leadership. No assumptions about current team performance.
Days 1–30 — Listen & understand
Learn what is already working. Understand individual strengths, customer priorities and the team’s current approach before proposing changes.
Listen to SC, Sales, Services, Product and partner perspectives
Observe customer conversations and active proofs of value
Understand current enablement, vertical expertise and operating rhythms
Outputs: Shared expectations; Strengths and capability map; Agreed baseline definitions.
Establish definitions for capacity, AI opportunity attach, customer outcomes and time to production.
Days 31–60 — Align & prioritise
Bring evidence from live opportunities together with Genesys’ evolving positioning. Agree priorities with the team and its partners.
Review customer objections and POC-to-production dependencies
Map messaging to current Genesys capabilities and customer value
Identify targeted coaching and knowledge-sharing opportunities