Make the assumptions visible.
Make the value testable.
Explore the full delivery cost of a customer outcome. A transparent scenario model, designed to support a better conversation—not to produce a vendor quote.
No currency conversion is performed.
01 / The customer cohort+
02 / Outcomes and human support+
03 / Consumption and full cost+
A demonstration assumption only. This is not a Genesys quote or published price.
Enter a contract rate, or try the clearly labelled synthetic price to explore the economics.
The full cost picture Monthly
The human path covers all cases not independently resolved by AI, including unsuccessful attempts and recontacts. Allocate each cost once.
What changes as completion improves?
Monthly economic benefit at different provisional AI completion rates.
Assumes identical monthly cohorts and costs. Included units reset each month and are not carried over. No ramp, inflation or discounting is modelled.
Show the formulas and model boundaries +
Outcomes
AI attempts = cases × attempt rate.
Verified AI-only resolutions = attempts × provisional completion × (1 − disqualifying recontact rate).
Remaining cases follow the human path. Total verified resolutions = AI-only resolutions + remaining cases × human-path success rate.
Costs
AI charge = max(0, billed units − allocated included units) × contract rate + fixed charges.
Post cost = remaining cases × human cost + AI charge + other costs.
Economic benefit = baseline cost − post cost.
What this model assumes
Unique cases, with one aggregated billable usage allowance per attempted case. Retries must be reflected in the entered units and costs. Recontact invalidation is applied once; this is not an actual-results reconciliation tool.
Quality is represented by baseline and human-path success rates. The completion slider does not automatically improve service quality. Zero successful outcomes are not measurable; unknown prices are never treated as zero.
Keep different percentages distinct
Cost reduction = benefit ÷ baseline cost. Investment ROI = benefit ÷ incremental AI and other costs, when the denominator is positive. Neither is observed cash return.
Current cost reduction: Not calculable. Illustrative investment ROI: Not calculable.